Frequently Asked Questions
1. What is your Minimum Order Quantity (MOQ)?
Our minimum order quantity is 20 pieces per design. This quantity allows us to maintain superior quality while keeping our prices competitive.
2. Can I see a sample before placing a bulk order?
Yes, we encourage you to request samples to check the quality, sizing, and materials before placing a larger order. Please contact our sales team for sample requests.
3. How long does production take?
Production typically takes between 2-4 weeks after order confirmation, depending on the complexity and volume of your order. We’ll provide an accurate timeline when confirming your order.
4. Do you offer custom logo printing and embroidery?
Absolutely! We specialize in high-quality custom logo printing and embroidery to make your brand stand out. Please share your artwork or logo during the ordering process.
5. Can I customize the size, color, and fabric?
Yes, BRVsportX offers extensive customization options including sizes, colors, fabrics, and design specifics. We are committed to fulfilling your unique requirements.
6. Do you offer private labeling and custom packaging?
We provide comprehensive private labeling and custom packaging solutions to help your brand achieve professional presentation and customer appeal.
7. Which countries do you ship to?
We ship worldwide, ensuring that customers globally can benefit from our top-quality apparel and custom services.
8. How are the products packed and shipped?
Products are carefully packed using protective packaging materials to ensure they arrive safely. We offer several reliable shipping methods based on your preferences, including express and standard options.
9. What payment methods do you accept?
We accept secure payment methods including bank transfers, PayPal, Western Union, and major credit/debit cards. Our team can assist you with payment procedures.
10. Can I reorder the same design in the future?
Yes, your designs and specifications are securely archived with us, making reordering easy and efficient whenever you need more stock.
11. Do you help in developing tech packs or designs?
Yes, our experienced design team can assist you in creating detailed tech packs and developing innovative designs tailored specifically to your brand vision.
12. Is your pricing competitive for resellers and brands?
We offer highly competitive pricing structures tailored for resellers, brands, and bulk buyers. Contact us for detailed quotes and attractive pricing options.
13. How do I start working with BRVsportX?
Getting started is easy! Simply contact our sales team through our website, email, or phone. We’ll guide you through the process step-by-step to launch your custom apparel quickly and seamlessly.
14. What is your return policy?
We stand behind our products and offer a clear and fair return policy for manufacturing defects or order errors. Please contact our customer support within 7 days of receiving your order for assistance.
15. Do you provide discounts for large orders?
Yes, we offer attractive discounts for larger orders. The more you order, the more savings you can enjoy. Please get in touch with us for specific details.
16. What fabrics do you typically use for sports apparel?
We commonly use high-quality, durable, and breathable fabrics including polyester blends, spandex, cotton blends, and moisture-wicking materials ideal for active wear.
17. Can you replicate a design from an existing garment?
Yes, our skilled team can replicate designs from existing garments with high accuracy. Please send us clear photos or a physical sample for the best results.
18. Are there setup fees for custom designs?
We generally do not charge setup fees for basic designs. However, highly complex customizations may incur additional setup costs, which will be clearly communicated upfront.
19. Can I track my order after it has shipped?
Absolutely! Once your order ships, we’ll provide you with tracking details so you can monitor your delivery easily and conveniently.
20. How can I contact customer support if I have additional questions?
Our friendly customer support team is available via email, phone, and WhatsApp during business hours. We’re always here to assist you promptly and efficiently.
21. Do you handle rush orders?
Yes, we offer expedited production for rush orders. Please contact us directly to discuss timelines and availability.
22. Are your products eco-friendly or sustainable?
We are committed to sustainability and offer eco-friendly fabric options and production practices upon request. Let us know your preferences when placing your order.
23. Do you offer guidance on sizing and fit?
Absolutely, our team provides detailed sizing charts and personalized recommendations to ensure the perfect fit for your customers.
24. Can I visit your manufacturing facility?
Yes, we welcome client visits to our manufacturing facility by appointment. Contact us to schedule a tour and meet our dedicated production team.
25. What measures do you take for quality control?
We implement strict quality control procedures throughout every stage of production to guarantee consistent excellence and satisfaction.
26. Do you have stock items ready for immediate shipping?
While our primary focus is custom orders, we occasionally have stock items available for immediate shipping. Please inquire about current availability.
27. Can you help with product photography for my website?
Yes, we offer professional product photography services to help you showcase your custom apparel effectively online.
28. Do you have minimums for reordering previously customized items?
For reorders, we maintain the same minimum of 20 pieces per design to ensure consistency and efficiency.
29. Can I change my order after confirmation?
Order changes can typically be accommodated within 24 hours of confirmation. Please notify us immediately if changes are required.
30. Do you offer after-sales support?
Yes, our after-sales team is dedicated to addressing any issues or inquiries promptly, ensuring ongoing satisfaction and support for your brand.
31. Can you provide references from previous clients?
Yes, we are happy to provide references from satisfied clients. Please reach out to our sales team for more information.
32. What makes BRVsportX different from other apparel brands?
BRVsportX prioritizes quality, customization, and customer service, ensuring every order meets your exact specifications and exceeds expectations.
33. Can you offer seasonal or special collections?
Absolutely! We regularly create seasonal and special collections tailored to market trends and client demands.
34. Do you offer performance testing on your products?
Yes, our sportswear is rigorously tested for durability, comfort, and performance, ensuring it meets professional athletic standards.
35. Can you assist with shipping documentation for international orders?
We provide complete assistance with all necessary shipping documentation, making international orders seamless and hassle-free.
36. Are your products suitable for professional athletes?
Our apparel is specifically designed and tested to meet the rigorous demands of professional athletes and active individuals.
37. Do you sponsor sports teams or events?
We are open to sponsorship opportunities for teams and events. Please contact our marketing team to discuss your proposal.
38. Can you provide certificates for materials used?
We offer certification documentation for fabrics and materials upon request, ensuring transparency and confidence in your products.
39. What innovations are incorporated into your sports apparel?
Our sports apparel incorporates innovative features like moisture management, UV protection, anti-microbial treatments, and ergonomic designs.
40. Do you offer virtual consultations for international clients?
Yes, we provide convenient virtual consultations via video calls to discuss your specific needs and requirements in detail.